EXCHANGE AND RETURN

Are you not satisfied with your order? We find this very unfortunate but we know that things do not always go to plan and would be happy to hear what we can do to make you satisfied.

You can return your order within 14 days from the date of delivery. We reserve the right to refund the purchase amount to your account or payment method as soon as possible after receiving the return, or as soon as possible after receiving the returned items. with the return. While we process the return as quickly as possible, it may take a few days for your bank or payment provider to reflect the amount on your bank statement. This is perfectly normal, so don't worry. It is important that the bags are still in their original condition and that all airbags and stickers are not missing.

If you receive a faulty item from us, we reserve the right to supply a replacement item and not refund immediately if the claim is accepted and valid. Please note that we require evidence of this kind to confirm such complaints.

Easy return in just a few steps!

Step 1: Contact us at alajmi.business@.com and we will send you the details as soon as possible.

Step 2: Send the shipment only to the return address provided in our email. Email. Make sure that the package contains a track and trace code. As the sender, you are responsible and we do not want any misunderstandings.

Step 3: You will receive the purchase amount back to your payment method once we receive the item back in the good condition you received it in. Once we receive the package, we will make sure that the purchase amount is returned to your payment method within 5 working days. But as mentioned before, all banks and payment institutions can sometimes have a slight delay, but we will do everything to make sure that this happens as quickly as possible from our side. If you have any problems, please contact our support email address and one of our friendly staff will be happy to help you.

The costs of a return shipment are at your own expense. Unfortunately, we cannot apologize for this! We do this to keep the cost of all our goods as low as possible for all customers and to remain as competitive as possible with prices.

Please note that for health and hygiene reasons we cannot accept returns of women's or men's underwear, such as bras or lingerie. Once opened, these items cannot be resold.

Our return addresses are not always in USA, the USA, China or other locations, depending on which goods you have ordered and where the place of fulfillment for these goods is. Once you have placed your order, it cannot be changed or cancelled as we start preparing the items for shipment.